"To gain market share, we have decided to partner with Kleio to deploy an end-to-end Conversational AI solution dedicated to Lead Generation. This collaboration has already boosted lead generation from our web channel through an engaging and personalized conversational experience, paving the way for a full AI-driven omnichannel purchasing journey" - Christophe Jacquet, CEO Havas Voyages

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Havas Voyages, a Tier-1 European travel retailer with over 350 physical agencies and €1B+ in annual volume, partnered with Kleio to replace legacy chatbot systems with an end-to-end Agentic AI solution.

Deployed across high-traffic desktop and mobile platforms, the system is engineered to bridge the gap between digital discovery and local expertise, transforming the web channel into a high-velocity growth engine. By orchestrating up to 20 specialized sub-agents in real time, the platform conducts tens of thousands of autonomous, personalized sales conversations to surgically identify traveler needs and intent.

The solution ingests massive datasets from the Orchestra booking system, CMS, and FAQs to recommend tailored travel packages in natural language while ensuring every lead is qualified and structured for immediate CRM transfer. This seamless integration allows for the conversion of web prospects in under two minutes, routing them to the optimal travel expert or conversion channel.

The results have been transformative: a 100% increase in web-generated leads and the successful automation of thousands of qualified opportunities within the first three months. Building on this success, Havas Voyages is now implementing Kleio’s advanced product search engine to enable natural language discovery across tens of millions of products, with plans to scale this AI framework across the entire Marietton Group.