“To gain market share, we have decided to partner with Kleio to deploy an end-to-end Conversational AI solution dedicated to Lead Generation. This collaboration has already boosted lead generation from our web channel through an engaging and personalized conversational experience, paving the way for a full AI-driven omnichannel purchasing journey.” — Christophe Jacquet, CEO Havas Voyages

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Havas Voyages, a Tier-1 European travel retailer managing over €1B in annual volume across 350 physical agencies and 1,200 experts, partnered with Kleio to replace legacy chatbot systems with an end-to-end Agentic Commerce solution built for measurable revenue impact.

Deployed across high-traffic desktop and mobile platforms within weeks, Kleio’s platform bridges the gap between digital discovery and local agency expertise — transforming the web channel into a high-velocity growth engine. The backbone is Kleio’s Knowledge Engine, which ingests massive datasets from the Orchestra booking system, CMS, and FAQs to make the full product catalog instantly queryable through natural language, without hallucination or missing constraints.

Kleio’s Agentic Orchestration layer coordinates up to 20 specialized sub-agents simultaneously, each handling a specific dimension of the traveler’s needs — from destination intelligence to pricing and availability. This architecture powers tens of thousands of autonomous, personalized sales conversations that surgically identify intent, qualify the prospect, and route them to the optimal advisor or conversion channel. The result: web prospects converted and transferred to the CRM in under two minutes.

The impact was transformative: a 100% increase in web-generated leads within the first three months, with thousands of qualified opportunities successfully automated. Building on this foundation, Havas Voyages is now deploying Kleio’s advanced natural language product search engine across tens of millions of products — with plans to scale the full Agentic Commerce framework across the entire Marietton Group, positioning the network to capture demand across both direct channels and the emerging AI search ecosystem.