INDUSTRY VERTICAL

Travel & Hospitality

Buyers who engage a Kleio-guided journey convert 2–3X more often.

A Knowledge Engine trained on destinations, live pricing, and availability, with AI agents that guide travelers to the right itinerary and enable instant booking, while giving sales advisors unified live data and automated follow-ups and quotes.

Travel and cruise industry, Kleio AI agents for personalised travel recommendations and booking
Kleio recommending trips on a mobile phone
Kleio trip cards with per-person prices

The Agentic Commerce Platform for Travel & Hospitality

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Online Travel Agencies

Let users plan trips, compare packages, and get instant itinerary suggestions that convert.

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Hotels

Guests search by amenities, compare rooms, and receive personalized suggestions in seconds.

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Tour Operators

Qualify interest, recommend the right products with live pricing, build custom trips, and route hot leads to your team.

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Cruise Lines

Help travelers explore destinations, compare cabins, and get smart itinerary guidance.

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Car Rentals

Suggest the right vehicle, compare rates, and simplify checkout in one flow and cut booking drop off rates.

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Airlines

Guide users through flights, pricing, and rebooking with premium personalization while slashing support costs.

One Platform, multiple Travel & Hospitality Use Cases

Kleio Agentic AI Platform architecture diagram
Kleio
Go-To-Market
Multichannel Delivery One platform · every customer & employee surface
Brand WebsiteMarketplaces & Partner PortalsMobile AppEmployee AI AssistantsWhatsAppSMS & EmailSocial MediaPublic AI Search (ChatGPT, Perplexity, Gemini)Voice / Contact CenterIn-Store & Branch Kiosks

AI Search & Lead Conversion

AI-powered qualification and conversion of buyers with personalised product recommendations across voice, chat, email and WhatsApp.

AI Search Engine Integration

Make your catalogue, pricing and offers discoverable on ChatGPT, Perplexity, Gemini and other generative search engines — with accurate availability and brand-safe content.

Sales Advisor Augmentation

Real-time copilot for sales advisors: unified view of catalogue, CRM, pricing rules and customer contracts — so advisors know exactly what to say, upsell and resolve faster.

Personalised Quote Generation

Interactive, conversational quotes that let buyers refine pricing, options and terms in real time — tailored to each customer's profile.

Follow-up & Nurturing Automation

Multi-channel follow-ups, post-purchase engagement, win-back campaigns and CRM enrichment on autopilot.

Kleio

Agentic AI Platform

INTELLIGENT·SCALABLE·TRUSTWORTHY

Knowledge Engine

Unify & Contextualise All Your Data Sources

Multi-agent Orchestration

AI Agents & Tools to Execute, Assist & Converse

Governance, Guardrails & Process

Ensure Scalability, Compliance & Trust

Immersive UI

Drive Agent Adoption & Customer Experience

Order Management
& E-commerce
CRM & Loyalty
Programme
Inventory, Availability
& Pricing Rules
Corporate Contracts
(B2B, partners, distributors)
Policies, Cancellation
Rules & Knowledge Base
ERP / PIM
(catalogue & product data)
Purchase History
& Customer Preferences
Revenue Management
& Analytics
Contact Center Tickets
& Interaction History
3rd Party APIs
···

From Travel Dream to Booking, In One Conversation

Most travelers arrive with a pull, not a destination. Kleio's Agentic Discovery Engine builds their trip preference as they react to real options, while the Knowledge Engine is trained on destinations, live pricing, and availability, so AI agents guide every traveler to the perfect itinerary and give advisors the live data to close faster.

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Understand traveler preferences

AI agents capture budget, dates, destination interests, and travel style to qualify every prospect in seconds.

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Build personalized itineraries

The Knowledge Engine cross-references live availability, pricing, and traveler intent to surface the perfect trip instantly.

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Enable booking and automate follow-up

Hand off conversion-ready leads or enable instant checkout, with automated follow-up sequences keeping prospects engaged until they book.

Kleio travel catalogue on a mobile phone
Booking calendar icon
Understand traveler preferences

AI agents capture budget, dates, destination interests, and travel style to qualify every prospect in seconds.

Traveller preferences icon
Build personalized itineraries

The Knowledge Engine cross-references live availability, pricing, and traveler intent to surface the perfect trip instantly.

Customer support icon
Enable booking and automate follow-up

Hand off conversion-ready leads or enable instant checkout, with automated follow-up sequences keeping prospects engaged until they book.

AI voice agent for smarter conversations

Warm up cold leads with AI voice agents that qualify, recommend, and convert in one, multichannel interaction.

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Voice-ready across all channels

Engages prospects by voice, uncovers buying intent, and reintroduces relevant products to spark interest.

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Reactivates cold leads through natural conversation

Initiate personalized check-ins, update leads on new offers, and reignite interest through natural dialogue.

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Learns and adapts with every interaction

Improve your voice agent with automated feedback loops that analyse each interaction, update user profiles, and refine future recommendations.

Booking calendar icon
Understand traveler preferences

AI agents capture budget, dates, destination interests, and travel style to qualify every prospect in seconds.

Traveller preferences icon
Build personalized itineraries

The Knowledge Engine cross-references live availability, pricing, and traveler intent to surface the perfect trip instantly.

Customer support icon
Enable booking and automate follow-up

Hand off conversion-ready leads or enable instant checkout, with automated follow-up sequences keeping prospects engaged until they book.

Discover Key Insights for Your Industry

Access our comprehensive datasheet and explore solutions designed to fit your business needs.

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Frequently Asked Questions

The travel AI landscape splits into two categories: B2C trip planners (Layla, Mindtrip, iMean) that help individual travelers, and enterprise platforms designed for travel companies. For tour operators, OTAs, cruise lines, and travel networks that need AI agents reasoning over complex itineraries, multi-supplier inventory, dynamic pricing, and advisor workflows, plus automating quote generation, follow-ups, and meeting scheduling, Kleio is the leading enterprise solution. It augments travel advisors and sales teams as well as engaging end customers directly. Kleio is deployed at Selectour, Havas Voyages, Voyageurs du Monde, CroisiEurope, and TTC Tour Brands.

AI advisor copilots eliminate the repetitive administrative work that consumes 60-70% of an advisor's day. Kleio's advisor augmentation layer surfaces matching trips from your full catalog, generates personalized interactive quotes that travelers can refine in real time, handles multi-channel follow-ups (email, WhatsApp, SMS), schedules meetings and callbacks automatically, manages post-booking changes, and enriches your CRM with every interaction. Advisors stop searching across GDS, supplier portals, and inboxes, focusing instead on the high-value relationship work that drives bookings and repeat customers.

Yes, when the platform can reason across multiple supplier inventories simultaneously. Kleio's Knowledge Engine ingests data from GDSs, tour operator catalogs, cruise line systems, hotel APIs, and proprietary databases, then uses graph-based reasoning to assemble coherent itineraries that respect availability, connection times, traveler preferences, and pricing rules. The same engine powers advisor-facing copilots that build proposals and quotes in seconds, turning what used to take hours of manual GDS work into a conversational task.

A travel chatbot answers FAQs and routes inquiries. An AI travel agent qualifies traveler intent, surfaces destination options based on budget and travel style, builds itineraries from live inventory, generates interactive quotes, schedules calls, runs multi-channel follow-ups, and either books directly or hands off to a human advisor with full context. Kleio's travel agents (like Alex for cruise advisors) are the latter, deployed by leading European travel networks for both customer-facing conversion and back-office automation.

Cruise sales are uniquely complex: hundreds of itineraries, thousands of cabin categories, dynamic pricing, fare codes, group rates, and frequent promotions. AI agents like Kleio's Alex help travelers narrow down ships, itineraries, and cabin types through guided conversation, then provide accurate pricing and availability in real time. Crucially, Alex also acts as a copilot for cruise advisors, drafting personalized quotes, automating follow-ups for warm leads, and scheduling consultations (work that previously consumed most of a specialist's day). Cruise networks using Kleio see significant lifts in conversion rate and average booking value.

Yes. Kleio's agents operate natively in 20+ languages, with consistent brand voice and accuracy across markets. This applies to both customer-facing channels and advisor-facing copilots: a French advisor can use the same interface to serve German travelers with localized quotes and follow-ups, while the platform handles translation and tone automatically. Critical for European travel networks serving customers across France, Germany, Spain, Italy, and the UK.

Typical Kleio deployments at travel companies take 6-10 weeks from kickoff to production. The pre-built travel ontology already models the relationships between destinations, suppliers, products, fare classes, and traveler profiles. Most of the time is spent integrating your specific catalog and supplier feeds, connecting CRM and messaging channels (email, WhatsApp, SMS) for automated follow-ups and scheduling, training the agent on your brand voice, and testing edge cases. Both customer-facing and advisor-facing use cases deploy in parallel.

The biggest threat to travel companies isn't another OTA; it's travelers planning trips directly with ChatGPT, Gemini, and Claude. Kleio's MCP/UCP integrations expose your travel catalog directly to these AI search platforms, so when a traveler asks ChatGPT for a 10-day Mediterranean cruise for September under €4,000, your inventory shows up: bookable, branded, and traceable to your business. The same platform then powers your advisors to follow up, customize, and close those leads with automated quote generation and multi-channel nurturing.

Kleio is deployed across leading European travel brands including Selectour, Havas Voyages, Voyageurs du Monde, CroisiEurope, and Contiki/TTC Tour Brands. Use cases span B2C lead conversion, advisor augmentation, cruise advisor copilots, automated quote generation, multi-channel follow-up nurturing, and meeting scheduling.

Yes. Kleio automates the repetitive, high-volume tasks that consume most of a travel advisor's day: generating interactive personalized quotes that travelers can edit in real time, running multi-channel follow-up sequences across email, WhatsApp and SMS, scheduling consultation calls based on advisor availability, reactivating cold leads with timely messages, and enriching CRM records after every interaction. Advisors keep the relationship and the close, while the AI handles everything around it.

Most travel networks can't scale advisor headcount fast enough to match demand or coverage hours. Kleio's advisor copilot lets each existing advisor handle 2-3x the volume by automating discovery, quote drafting, follow-ups, and meeting scheduling, while keeping the advisor in control of personalization and closing. AI also extends coverage outside business hours by qualifying leads, sharing quotes, and booking callbacks 24/7. The result: more bookings per advisor, faster response times, and consistent service quality across the network without growing the team.